Date of last update: 23/12/19
SAS PLUG'HEUR owns and operates the PLUG'HEUR mobile Application, which is intended to provide Customers with external stand-alone Batteries for short term rental, in return for payment of a fixed price (by the hour or by the day). The
External Batteries are made available in Kiosks located in partner Establishments and are geo-locatable on the Application.
The Publisher: The person, natural or legal, who publishes the online public communication services.
The Site: All sites, web pages and online services offered by the Publisher.
The User: The person using the Site and the services.
Nature of the data collected
When using the Sites and mobile applications, the Publisher may collect the following categories of data about its Users:
- Personal data, identity data, identification data...
- Connection data (IP addresses, event logs, etc.)
- Location data (movements, GPS data, GSM...)
Communication of personal data to third parties
No communication to third parties
Your data will not be disclosed to third parties. However, you are informed that your data may be disclosed in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority.
Prior information for the communication of personal data to third parties in the event of a merger/acquisition
Advance notice and opt-out possibility before and after the merger/acquisition
In the event that we become involved in a merger, acquisition or other form of asset transfer, we will ensure the confidentiality of your personal data and inform you before your personal data is transferred or subjected to new privacy rules.
Purpose of the reuse of the personal data collected
To carry out operations relating to the management of customers concerning:
- Contracts; orders; deliveries; invoices; accounting and in particular the management of customer accounts
- a loyalty program within one or more legal entities;
- customer relationship management such as satisfaction surveys, complaints management and after-sales service
- the selection of customers to carry out studies, surveys and product tests (except with the consent of the persons concerned obtained under the conditions provided for in Article 6, these operations must not lead to the establishment of profiles likely to reveal sensitive data - racial or ethnic origins, philosophical, political, trade-union or religious opinions, sex life or health of the persons)
health of individuals)
To carry out operations relating to canvassing:
- the management of technical prospecting operations (which includes technical operations such as normalization, enrichment and deduplication)
- the selection of persons to carry out loyalty, canvassing, surveys, product testing and promotional activities. Unless the consent of the persons concerned is obtained under the conditions provided for in Article 6, these operations must not lead to the establishment of profiles likely to reveal sensitive data (racial or ethnic origins, philosophical, political, trade union or religious opinions, sex life or health of persons)
- the realization of solicitation operations
The elaboration of commercial statistics
The organization of contests, lotteries or any promotional operation with the exception of online gambling subject to the approval of the Autorité de Régulation des Jeux en Ligne
The management of requests for access, rectification and opposition rights
The management of unpaid bills and disputes, provided that they do not concern offences and/or that they do not lead to the exclusion of the person from the benefit of a right, a service or a contract
The management of people's opinions on products, services or contents
Aggregation of data
Aggregation with Non-Personal Data
We may publish, disclose and use Aggregate Information (information about all of our Users or specific groups or categories of Users that we combine so that an individual User can no longer be identified or referred to) and Non-Personal Information for industry and market analysis, demographic profiling, promotional and advertising purposes, and other business purposes.
Aggregation with Personal Data Available on User's Social Accounts
If you connect your account to an account on another service for the purpose of cross-mailing, that service may share your profile information, login information, and any other information you have authorized to be shared with us. We may aggregate information about all of our other Users, groups, and accounts with the personal data available about the User.
Collection of identity data
Registration and prior identification for the provision of the service
The use of the Site requires registration and prior identification. Your personal data (name, first name, postal address, e-mail, telephone number,...) are used to perform our legal obligations resulting from the delivery of the products and/or services, under the End User License Agreement, the Warranty Term, if any, or any other applicable condition. You will not provide false identifying information or create an account for another person without their permission. Your contact information must always be accurate and up-to-date.
Collection of identification data
Use of user ID only for access to services
We use your electronic identifiers only for and during the performance of the contract.
Geolocation for the purpose of providing the service
We collect and process your geolocation data in order to provide you with our services.
We may make use of personal data in order to determine your geographical position in real time. In accordance with your right of opposition provided by the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you
have the possibility, at any time, to deactivate the functions relating to geolocation.
Geolocation for cross-referencing purposes
We collect and process your geolocation data in order to allow our services to identify the points of intersection in time and space with other Users of the service in order to present you with the profile of the crossed Users. In accordance with your right of opposition provided for by the law n°78-17 of January 6, 1978 relating to data processing, files
and freedoms, you have the possibility, at any time, to deactivate the functions relating to geolocation. You acknowledge that the service will no longer be able to present you with profiles of other Users.
Geolocation with provision of partners for referencing and aggregation (with opt-in)
We may collect and process your geolocation data with our partners. We undertake to anonymize the data used. In accordance with your right of opposition provided by the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have the possibility, constantly, of deactivating the functions relating to the
Collection of Terminal Data
Collection of profiling data and technical data for the purpose of providing the service Some of the technical data of your device is collected automatically by the Site. This information includes, but is not limited to, your IP address, Internet service provider, hardware configuration, software configuration, browser type and language, etc. The collection of this data is necessary for the provision of the services.
Collection of technical data for advertising, marketing and statistical purposes
The technical data of your device are automatically collected and recorded by the Site, for advertising, commercial and statistical purposes. This information helps us personalize and continually improve your experience on our Site. We do not
We do not collect or store any personal data (name, first name, address...) that may be attached to a technical data. The data collected may be sold to third parties.
Duration of the conservation of cookies
In accordance with the recommendations of the CNIL, the maximum duration of conservation of cookies is 13 months after their first deposit in the terminal of the User, as well as the duration of the validity of the User's consent to the use of these cookies. The lifetime of cookies is not extended with each visit. The User's consent must therefore be renewed at the end of this period.
Purpose of cookies
Cookies may be used for statistical purposes, in particular to optimize the services rendered to the User, based on the processing of information concerning the frequency of access, the personalization of the pages as well as the operations carried out and the information
consulted. You are informed that the Publisher may place cookies on your terminal. The cookie records information relating to navigation on the service (the pages you consulted, the date and time of the consultation, etc.) which we can read during your subsequent visits.
Retention of technical data
Duration of storage of technical data
The technical data are kept for the time strictly necessary to achieve the purposes mentioned above.
Retention period for personal data and anonymization
Conservation of data for the duration of the contractual relationship
In accordance with article 6-5° of the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, the personal data being the subject of a treatment are not preserved beyond the time necessary to the execution of the obligations defined at the time of the conclusion of the contract or of the predefined duration of the contractual relation.
Retention of anonymized data beyond the contractual relationship / after deletion of the account
We keep personal data for the time strictly necessary to fulfill the purposes described in these TOU. After this period, the data will be anonymized and kept exclusively for statistical purposes and will not be used in any way whatsoever.
Deletion of data after deletion of the account
Means of data purging are set up in order to provide for the effective deletion of data as soon as the period of conservation or archiving necessary for the achievement of the determined or imposed purposes is reached. In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, you have moreover a right of suppression on your data which you can exert constantly by taking contact with the Editor.
Deletion of data after 3 years of inactivity
For security reasons, if you have not logged in to the Site for a period of three years, you will receive an e-mail inviting you to log in as soon as possible, otherwise your data will be deleted from our databases.
Deletion of account upon request
User may delete his or her Account at any time, by simple request to the Publisher OR by using the Account deletion menu in the Account settings if applicable.
Account Deletion for Violation of the TOU
If you violate any provision(s) of the TOS or any other document incorporated herein by reference, the Publisher reserves the right to terminate or restrict your use of and access to the Services, your Account and all Sites at its sole discretion without prior notice.
Indications in case of a security breach detected by the Publisher
Information to the User in case of a security breach
We undertake to implement all appropriate technical and organizational measures to ensure a level of security appropriate to the risks of accidental, unauthorized or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we undertake to
- Notify you of the incident as soon as possible;
- Examine the causes of the incident and inform you of them;
- Take the necessary measures within the limits of reasonableness in order to reduce the negative
to mitigate the negative effects and prejudices which may result from the said incident.
Limitation of liability
In no case the commitments defined in the point above relating to the notification in case of
security breach can in no way be assimilated to any recognition of fault or responsibility
responsibility for the occurrence of the incident in question.
Transfer of personal data abroad
No transfer outside the European Union
The Publisher undertakes not to transfer the personal data of its Users outside the European Union.
In the event of a change to the TOU, we will not lower the level of privacy substantially without first informing you
We undertake to inform you in the event of substantial modification of the TOS, and not to lower the level of confidentiality of your data in a substantial way without informing you and obtaining your consent.
Applicable law and remedies
You expressly agree that any dispute arising out of these TOU, including its interpretation or performance, shall be referred to arbitration under the rules of the mutually agreed upon arbitration platform, which you shall unconditionally agree to.
The Publisher undertakes to offer you the possibility of having all your data returned to you on request. The User is thus guaranteed a better control of his data, and keeps the possibility of reusing them. This data must be provided in an open and easily reusable format[/vc_column_text][/vc_column][/vc_row].